Flat-rate shipping only $5 store-wide! FREE shipping on orders over $50!

Flat-rate shipping only $5 store-wide! FREE shipping on orders over $50!

Dream Touch E-commerce: Frequently Asked Questions

Will I receive the same product that I see in the picture?

Absolutely! At Dream Touch, we strive to provide an accurate representation of our products through high-quality photographs and detailed descriptions. We understand the importance of transparency in online shopping, and we want you to feel confident that the item you see is the item you'll receive.

Happy shopping at Dream Touch Online Store!

Where can I view my sales receipt?
  1. Login to Your Account:

    • Visit our website and log in to your account using your registered email address and password.
  2. Navigate to Order History:

    • Once logged in, navigate to the "My Account" or "Account Dashboard" section.
  3. View Order History:

    • Look for an option like "Order History" or "My Orders." Click on it to access a list of your past purchases.
How can I return an item?

1. Log into Your Account:

  • Visit our website and log in to your account using your credentials.

2. Go to Order History:

  • Navigate to your order history, where you will find a list of your recent purchases.

3. Select the Item(s) to Return:

  • Identify the item(s) you wish to return and select the corresponding option.

4. Provide Reason for Return:

  • Choose the reason for your return from the provided options. Your feedback is valuable to us.

5. Receive Return Authorization:

  • Once your return request is submitted, our team will review it and provide you with a return authorization if the request meets our policy.

6. Pack the Item(s):

  • Securely pack the item(s) in the original packaging, if possible, and include any accessories or documents that came with the product.

7. Attach the Return Label:

  • Print and attach the return label provided in your return authorization email to the outside of the package.

8. Ship the Package:

  • Drop off the package at the designated shipping location or schedule a pickup with the assigned carrier.

9. Track Your Return:

  • Use the provided tracking number to monitor the status of your return. Once received, our team will inspect the item(s).

10. Receive Refund or Exchange:

  • Once the return is approved, you will receive a refund to your original payment method or an exchange as per your preference.

Please note that our return policy has specific timelines and conditions, so we recommend reviewing our complete policy on our website for a comprehensive understanding. If you have any further questions or need assistance, feel free to reach out to our customer support team at dreamtouchofficialstore@gmail.com or call +1 (725) 257-0494

Thank you for choosing Dream Touch Online Store.

Will you restock items indicated as “out of stock?”

Yes, we understand how disappointing it can be when your desired item is out of stock. At Dream Touch, we constantly strive to provide our customers with the latest and most popular products. Rest assured, we are actively working to restock items that are currently marked as "out of stock."

To stay informed about restocks and product availability, we recommend signing up for our newsletter or enabling product notifications on our website. This way, you'll be among the first to know when your favorite items are back in stock.

Additionally, our customer support team is always ready to assist you. If you have a specific inquiry about the restocking timeline for a particular item, feel free to reach out to us, and we'll do our best to provide you with the most accurate information.

Thank you for your patience and understanding as we work diligently to ensure you have access to the best products at Dream Touch Online Store!

Where can I ship my order?

We're thrilled that you're considering Dream Touch for your online shopping needs! At Dream Touch Online Store, we offer worldwide shipping to ensure that our exceptional products reach customers around the globe. Whether you're located in the bustling city or a remote countryside, we've got you covered.

Our dedicated shipping partners work tirelessly to deliver your orders securely and on time. During the checkout process, you'll have the option to select your preferred shipping method, and our system will provide you with accurate delivery estimates based on your location.

Please note that international shipping may be subject to customs duties and taxes, which are determined by the destination country's regulations. Any applicable fees will be the responsibility of the customer.

If you have specific questions about shipping to a particular region or need further assistance, feel free to reach out to our friendly customer support team. We're here to make your shopping experience with Dream Touch enjoyable and convenient!

Happy shopping, and thank you for choosing Dream Touch Online Store!

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